Service Advisor

Service Advisor/Writer Job Description

Godspeed Tires & Auto Repair

Full-Time

At Godspeed Tires & Auto Repair, we are dedicated to delivering top-notch automotive services and building lasting relationships with our customers. As a trusted service provider, we focus on transparency, quality, and exceptional customer care. We are looking for a motivated and customer-focused Service Adviser/Writer to join our team and help us continue our tradition of excellence.


The Service Advisor/Writer acts as the liaison between our customers and the service department, ensuring a seamless experience from the moment a customer arrives until their vehicle is returned. The ideal candidate will have strong communication skills, a deep understanding of automotive maintenance, and a commitment to customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Greet customers in a friendly and professional manner, listen to their concerns, and clearly communicate their needs to the service team.
  • Service Documentation: Prepare detailed work orders for service technicians that incorporate customer concerns and desired repairs or services.
  • Estimate Preparation: Provide accurate estimates for maintenance and repair services based on an initial discussion with the customer and inspection results.
  • Upselling and Recommendations: Advise customers on additional services and repairs that may be necessary or beneficial for their vehicle’s health and performance.
  • Customer Updates: Keep customers informed of their vehicle's status, including changes to cost or time estimates, and any additional work required.
  • Appointment Scheduling: Coordinate and schedule service appointments efficiently to maximize time and resource utilization.
  • Payment Processing: Handle payments, insurance billing, and warranty work, ensuring accuracy and clarity.
  • Customer Service: Resolve customer complaints or issues promptly and professionally, ensuring high customer satisfaction and trust.


Qualifications:

  • High school diploma or equivalent; further education or certification in automotive services is a plus.
  • Proven experience as a Service Adviser/Writer or in a similar role within the automotive industry is preferred.
  • Strong knowledge of automotive systems and repairs.
  • Excellent communication and interpersonal skills.
  • Proficient in using computer systems and automotive software for data entry and management.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • A valid driver's license is required.


Benefits:

  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Ongoing training and career advancement opportunities.
  • Employee discounts on parts and services.


If you are passionate about the automotive industry and dedicated to exceptional customer service, we'd love to have you on our team at Godspeed Tires & Auto Repair. Join us and help create a positive and efficient service experience for all our customers.


How to Apply:

Interested candidates are invited to send their resume and a cover letter outlining their relevant experience and qualifications to broadway@godspeedtires.com. Please include "Service Advisor/Writer Application" in the subject line.